FAQs Archive | Page 9 of 10

10 Jun

What happens if I add devices in the middle of my license term?

Meraki sells 1, 3, 5, 7 and 10 year licenses, but does not sell pro-rated licenses. When you add a license to an existing account, we calculate the amount of extra time in your account and extend the co-terminating renewal date for all your devices accordingly.nnLet’s say you originally purchased a 10 AP, 1 year licens...

10 Jun

Can I combine two organizations with different licensing terms?

Yes you can. Please contact Meraki technical support for assistance.

10 Jun

How does hardware warranty relate to licensing?

The hardware warranty is tied to the hardware unit, not the license. Hardware that has a lifetime warranty (e.g., the MR24) is warranted for the life of the hardware. Hardware with a fixed term warranty, e.g., 1 year, has a 1 year warranty regardless of the license.

10 Jun

How does support relate to licensing?

A Meraki license includes enterprise-class support.

10 Jun

Can I upgrade from Enterprise to Advanced Security (MX Only)?

Yes you can, and it’s easy. If you have a 10 MX64 Enterprise license, simply purchase a 10 MX64 Advanced Security license and apply it to your account. Your account will be automatically upgraded and you will receive credit (in the form of extra time) for any unused portion of your enterprise license.

10 Jun

How does licensing vary between different Meraki product lines, e.g., wireless, switches, and security appliances?

In general, all Meraki products follow the same licensing model. The primary ndifference between them is that with all wireless access points (MR series) the license is the same for all hardware models, whereas with the switches (MS series) and security appliance line (MX series) each hardware model has a different lic...

10 Jun

Are there different license tiers or editions?

The wireless and switch lines have one tier: Enterprise. The MX line has two tiers: Enterprise and Advanced Security.

10 Jun

Do I need to have a license for every piece of Meraki hardware?

Yes, every Meraki hardware component requires a cloud license to be managed. If you see a warning that says 'Your organization is in excess of its device limits' on the Meraki Dashboard, this means that you have more devices than licenses in your organization.

10 Jun

Do I have to buy more licenses every time I buy new hardware?

Not necessarily. Licenses are sold separately from the hardware. For example, you could upgrade from the MR16 to the MR24 without buying new licenses. The same will apply for new products that are released in the future.

10 Jun

How do I buy an Enterprise Cloud License?

You can buy a license through an authorized Meraki Partner.