FAQs Archive | Page 8 of 10

13 Jul

What is included in the box of a Meraki switch?

For a full detailed list of items included with each device, please see the Package Contents section of the appropriate MS series Installation Guide.

10 Jun

Can I purchase a new license for a used piece of hardware purchased on the secondary market?

Before purchasing any piece of Cisco Meraki hardware on a secondary market such as eBay, you are advised to contact Cisco Meraki support (https://meraki.cisco.com/support) to confirm that the hardware has not been reported stolen from a Cisco Meraki trial program or a bona fide purchaser. Please have the serial number...

10 Jun

How long do I have to reactivate my account after it expires?

You can reactivate your account at any point in the future after it expires by adding the necessary number of valid licenses. Please note that once your account expires, your products will stop functioning.

10 Jun

What does it mean to be ‘out of license’?

Out of license' is a term that refers to an organization that is in one of the following two states: (1) Cloud license has expired, or (2) The number of hardware devices exceeds the number of cloud licenses. If an organization is out of license it means it has been deactivated, and either license renewals or additional...

10 Jun

Will I be notified before my account is shut off if I am in excess of my device limits?

Yes, administrators listed on accounts that have more devices than cloud licenses will be sent notifications 30 days prior to account expiration outlining the steps for license purchase.

10 Jun

Will I be notified before my license expires?

Yes, administrators listed on the account will be sent notifications 30 days prior to account expiration outlining thensteps for license extension. A further e-mail will be sent 3 days prior to account expiration. In addition, an account expiration banner will be displayed in the Meraki dashboard during this time.

10 Jun

How do I renew my licensing?

The recommended practice for applying a renewal is to purchase a single license key that covers every device currently in the Organization for some number of years. Applying that license key as a renewal will then extend the Organization’s licensing by that many years.nnWhen a license key is applied as a renewal, the O...

10 Jun

How do I know which licenses to renew?

Cisco Meraki Licensing is co-terminating. This means the end dates for all licensing is averaged together based on device type and licensing limits. In other words, your individual licenses don't expire because they are averaged into one expiration date.

10 Jun

What happens when my license runs out?

You can purchase a renewal through an authorized Meraki partner. If you chose not to renew, you will no longer be able to manage your devices via the Meraki cloud, and your Meraki network devices will cease to function. This means that you will no longer be able to configure or make changes to your Meraki network equip...

10 Jun

Show me an example of an organization’s license state.

The screenshot below shows a customer with all Meraki products. They have napplied three different licenses on different dates for 3 different products. There is one expiration date.